Effective 2026-06-25 · Version 1.0
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you” or “Customer”) and PG Insights LLC dba Sellphone (“Sellphone,” “we,” “us,” or “our”), governing your access to and use of the Sellphone business-phone platform, including all subdomains, APIs, Twilio-powered voice and messaging capabilities, the prepaid wallet, and all related services (collectively, the “Service”).
By creating an account, clicking “I Agree,” subscribing, or otherwise using the Service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, you must not use the Service.
You must be at least 18 years of age to use the Service. If you are using the Service on behalf of a business, you represent and warrant that you have the legal authority to bind that business to these Terms.
yourcompany.sellphone.pro).Sellphone provides a per-seat cloud business phone system powered by Twilio. Each Seat receives a dedicated U.S. phone number with outbound and inbound calling, SMS and MMS messaging, voicemail with transcription, optional call recording, and a mobile-first web application accessible from any browser.
The Service is provided “AS IS” and “AS AVAILABLE” without any service-level agreement (SLA) or uptime guarantee. Voice and messaging services depend on Twilio infrastructure, carrier availability, and internet connectivity outside our control. We reserve the right to modify, suspend, or discontinue any feature or aspect of the Service at any time, with or without notice.
Access to the Service is invite-only per Seat. The Tenant administrator controls who may access the Tenant by adding users via the team-management interface; the Service does not support open self-registration for individual Seats. You are responsible for ensuring that only authorized personnel are granted access.
You agree to provide accurate and current information during registration and to keep your account credentials confidential. You are responsible for all activity that occurs under your Tenant, including activity by your invited Seats. Notify us immediately at support@sellphone.pro if you suspect unauthorized access.
We reserve the right to refuse service, suspend, or terminate any account at our reasonable discretion, including where we believe account information is inaccurate or fraudulent.
Your use of the Service is governed by our Acceptable Use Policy, which is incorporated into these Terms by reference. You agree to read and comply with that policy in full.
In summary, you may not use the Service to transmit spam, deceptive or fraudulent communications, unlawful content, or communications that harass, threaten, or harm any person. You may not attempt to circumvent technical controls, resell access to the Service without authorization, or use the Service in any way that violates applicable law or regulation, including federal and state telemarketing and messaging statutes.
We reserve the right to investigate suspected violations and to suspend or terminate your account, remove Content, and report violations to law enforcement where warranted.
You, as the Customer sending text messages through the Service, are solely responsible for obtaining and documenting all legally required prior express written consent from your message recipients under the Telephone Consumer Protection Act (“TCPA”), the CAN-SPAM Act, applicable state laws, and carrier messaging guidelines. Sellphone does not obtain consent on your behalf.
You must honor all opt-out requests. Every person who replies STOP to a message sent through your Sellphone number must be immediately and permanently removed from your outbound messaging list. You must also respond to HELP requests with accurate support contact information. Failure to honor STOP and HELP commands is a material violation of these Terms and applicable law.
Commercial SMS sent via local phone numbers in the United States requires A2P 10DLC registration with The Campaign Registry (TCR) and carrier approval. You are responsible for completing Sellphone’s A2P registration wizard accurately and truthfully. You acknowledge that Sellphone facilitates your registration as a Communication Service Provider (CSP), but that carrier approval decisions are outside Sellphone’s control. Outbound SMS is unavailable until your A2P campaign is approved.
The following content categories are strictly prohibited on the Service (the “SHAFT-C” restrictions enforced by carriers): Sex (explicit material), Hate speech, Alcohol (unsupported), Firearms (unsupported), Tobacco and vaping, and Cannabis. Attempting to send such content may result in immediate account termination and potential legal liability.
The Service offers optional per-user call recording. You are solely responsible for complying with all applicable federal and state laws governing call recording. Many states, including California, require the consent of all parties to a call before it may be recorded (“all-party consent” or “two-party consent” states). Before enabling call recording, you must ensure you have the legally required consents in place for the jurisdictions in which you and your contacts are located.
Recorded calls are stored in accordance with your retention settings and Sellphone’s recording-storage policy. Sellphone does not review or monitor your recorded calls except as required by law or to investigate an abuse complaint. You are responsible for all Content captured in recordings and for notifying call participants as required by law.
For emergency-calling limitations that affect recorded calls and other call features, see Section 8 and our 911 Limitations document.
The Service is a VoIP-based business communication platform and does not provide traditional 911 emergency calling. Calls to 911 made through the Service may not connect to the correct Public Safety Answering Point (PSAP), may not transmit your accurate location, and may not function during internet or power outages.
You must ensure that all Seats have access to a traditional phone line, cellular network, or other reliable emergency-calling service separate from Sellphone. You agree to inform all Seat users of this limitation before granting them access to the Service.
For complete details, see our 911 Limitations document, which is incorporated into these Terms by reference.
The Service requires a monthly recurring base subscription fee per Tenant. Current pricing is displayed at sellphone.pro and on your account dashboard. Your subscription begins on the date you complete payment and automatically renews each month at the then-current rate. We will provide at least 30 days’ notice of any material price increase, which will take effect at your next renewal.
Usage charges — including outbound and inbound calls (charged per minute, rounded up), outbound SMS and MMS (charged per segment or per message), inbound SMS and MMS, A2P registration fees, and call-recording storage — are debited from your prepaid Wallet balance. You must maintain a positive Wallet balance to send outbound messages and make outbound calls. Inbound calls always flow regardless of Wallet balance.
If you enable the auto-reload feature, you expressly authorize Sellphone and its payment processor (Stripe) to automatically charge your saved payment method in the configured reload amount whenever your Wallet balance falls below your configured threshold — without requiring you to be present or to take further action at the time of the charge. This authorization remains in effect until you disable auto-reload or remove your payment method. You may disable auto-reload at any time from your account settings.
All payments are processed by Stripe. By subscribing or adding funds to your Wallet, you authorize us to charge your payment method via Stripe. You agree to maintain a valid payment method on file and to update it promptly if it changes. Stripe’s own terms and privacy policy govern its handling of your payment data.
All Fees are exclusive of applicable taxes, levies, or duties. You are responsible for paying all such amounts. Where Sellphone is required by law to collect taxes, they will be added to your invoice or charge.
All Fees are non-refundable except as expressly required by applicable law. Base subscription fees are non-refundable upon cancellation; your access continues until the end of the current billing period. Prepaid Wallet balances are non-refundable; unused balance is forfeited upon account termination unless otherwise required by law. Usage charges (calls, messages, storage) are non-refundable once incurred. If you believe you have been charged in error, contact us at support@sellphone.pro within 30 days of the charge and we will investigate in good faith.
You retain all ownership rights to your Content. By using the Service, you grant Sellphone a limited, non-exclusive, royalty-free license to store, process, transmit, and display your Content solely to the extent necessary to operate and provide the Service to you.
You are solely responsible for the legality, accuracy, and appropriateness of all Content you transmit through the Service. This includes compliance with the TCPA, CAN-SPAM Act, Do-Not-Call rules, state consumer-protection laws, and all other laws applicable to your voice and SMS communications. Sellphone is not a party to your communications with third parties and has no obligation to monitor Content for legal compliance.
The Service relies on the following third-party providers, each governed by their own terms of service and privacy policies:
Sellphone is not responsible for the performance, availability, or practices of any third-party provider. Outages or changes to third-party services may affect the availability or functionality of the Service.
We may suspend or terminate your account and access to the Service, with or without notice, for any of the following reasons:
You may cancel your account at any time by contacting us at support@sellphone.pro. Upon termination or cancellation, your access to the Service ceases immediately (or at the end of the current billing period if you cancel voluntarily with no outstanding violations). Your data will be handled in accordance with our Privacy Policy.
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PG Insights LLC DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR AVAILABLE AT ANY PARTICULAR TIME. WE DO NOT WARRANT THAT CALLS OR MESSAGES WILL BE DELIVERED, OR THAT 911 CALLS WILL CONNECT OR TRANSMIT ACCURATE LOCATION INFORMATION.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PG Insights LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE — INCLUDING ANY FAILED OR UNDELIVERED CALL OR MESSAGE, ANY FAILURE OF 911 EMERGENCY CALLING, OR ANY UNAUTHORIZED ACCESS TO YOUR ACCOUNT OR CONTENT — WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF PG Insights LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL PG Insights LLC’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE EXCEED THE GREATER OF (A) THE FEES YOU HAVE PAID TO PG Insights LLC IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. NOTHING IN THESE TERMS LIMITS LIABILITY FOR FRAUD, GROSS NEGLIGENCE, OR WILLFUL MISCONDUCT.
You agree to indemnify, defend, and hold harmless PG Insights LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
We reserve the right to assume exclusive control of the defense of any matter subject to indemnification by you, in which case you agree to cooperate with us in asserting any available defenses.
These Terms shall be governed by and construed in accordance with the laws of the State of Missouri, United States, without regard to its conflict-of-law provisions. Subject to the arbitration agreement in Section 17, you agree to submit to the exclusive personal jurisdiction of the state and federal courts located in St. Charles County, Missouri for the resolution of any dispute not subject to arbitration.
Before initiating any formal legal proceeding, you agree to first attempt to resolve any dispute with us informally by contacting us at support@sellphone.pro. We will make good-faith efforts to resolve the dispute within 30 days of receiving written notice.
If the dispute cannot be resolved informally, you agree that it shall be resolved through binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, as modified by these Terms. The arbitrator’s award may be entered as a judgment in any court of competent jurisdiction. Arbitration shall take place in or near St. Charles County, State of Missouri, or by remote means as the parties mutually agree.
CLASS ACTION WAIVER: YOU AND PG Insights LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.
The arbitration agreement in this Section does not apply to: (a) claims for intellectual property infringement; (b) claims seeking injunctive or other equitable relief; or (c) claims that qualify for small-claims court, provided the claim remains in that forum and is brought on an individual basis.
We reserve the right to modify these Terms at any time. If we make material changes, we will provide at least 30 days’ advance notice by posting the updated Terms at sellphone.pro/terms with a revised effective date and, where appropriate, by sending notice to the email address associated with your Tenant. Your continued use of the Service after the effective date of any change constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service and may cancel your account.
For questions or concerns about these Terms, please contact us:
PG Insights LLC dba Sellphone
3324 Rue Royale St. #1406, St. Charles, MO 63301
Email: support@sellphone.pro
See also our Privacy Policy and Acceptable Use Policy.